American Airlines agreed to pay at least $7.5 million in response to a class action lawsuit that accused the airline of mischarging some passengers for checked bags.
In February 2021, a group of American Airlines passengers sued the company, saying they were charged to check luggage despite having frequent flyer status or credit cards that should have entitled them to a fee waiver.
Some of the plaintiffs had even received email confirmation that they would not be charged for a checked bag, but were subsequently forced to pay at the airport.
For customers without American Airlines frequent flyer status or a co-branded credit card, the carrier typically charges $30 for the first checked bag on a domestic flight, and up to $200 for a fourth checked bag on most flights.
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According to the Bureau of Transportation Statistics, American Airlines collected $1.2 billion in bag fees in 2021, the most of any major U.S. airline.
The airline will set up a claim website and a toll-free phone line to allow any passenger who held an eligible credit card or had eligible frequent flyer status between Feb. 24, 2017, and April 8, 2020, but were charged a bag fee to apply for a refund. American will also notify potentially eligible customers by mail and press release about the claims process.